SHIPPING FAQ

SHIP DAYS & ZONES
-Find your state & zone
-Read For Free Shipping Minimums & Ship Days. 

ZONE 1: FREE SHIPPING AT $125+
CT, NY, MA, ME, NJ, NH, PA, RI, VT 
*Ship Days are Monday - Thursday*   

ZONE 2: BETTER RATES START $125 (FREE AT $205+)
DC, DE, KY, MD, NC, OH, SC, TE, VA, WV
*Ship Days are Monday - Wednesday*    

ZONE 3: BETTER RATES START $125 (FREE AT $290+)
AL, IA, AR, FL, GA, IL, LA, MS, MI, MO, MN, WI
*Ship Days are Monday - Wednesday* 

ZONE 4: BETTER RATES START $125 (FREE AT $350+)
AZ, CO, CA, ID, KS, MT, NM, ND, NV, NE, OR, OK, SD, TX, UT, WY, WA 
*Ship Days are Monday - Wednesday* 

ZONE 5: BETTER RATES START $240+ 
AL, PR
*Ship Days are Monday - Wednesday* 

SHOPPING:
1) Pick a crate or build your own by shopping categories 2) Additional items may be added onto pre-designed crates before checkout by adding items from categories.  

GIFTING:
There is an option to include a gift message at checkout. We will will include your message on it's own beautiful customized sheet.  

ORDER BY & DELIVERY:
Same day shipments must be placed before 11am Cut Off.  Orders placed after 11AM will ship next shipping day.  Orders placed Thursday after cut off will ship Monday unless priority arrangements are made by texting (978) 496-9662

WEEKEND USAGE:  We highly recommend ordering by Wednesday for weekend usage.  The extra day ensures your delivery will be on time should there be a rare Fed Ex delivery issue.   

ORDERS FOR VACATION HOMES AND AS GIFTS:
It will get there as long as you provide a shipping address and name. 

PACKAGING
CRATE:  Insulated crates have enough ice to keep contents cold & safe for 3 days in 100F.  Open your crate on arrival to refrigerate or refresh ice packs.

FOOD:  Food is either made fresh to order, pre-cooked or raw in vacuum seal packaging.  Package includes cooking instruction and best use by dates.  Open and enjoy immediately or store under refrigeration or freeze for future use.  

SHIP DELAYS & DAMAGE:  Every crate leaves our facility in perfect condition in a timely manner.  Please understand that rare delays or damage is incurred during shipping and not reflective of our service.    

CONTACT FOR FURTHER QUESTIONS:
Website Chat Bubble 
Admin@thefoodcrate.com
(978) 496-9662 (text is best)